FAQ
FAQ
Frequently Asked Questions
Everything you need to know – short and honest. If your question isn't listed, just ask us!
📦 Orders & Shipping
Each product is printed fresh for you – no stock items. After completion, we ship within 1–3 business days. The printing time itself depends on the product (usually 1–2 days).
Shipping costs vary depending on size and destination. You'll see the exact costs at checkout before you pay – no surprises.
Yes! We ship across Europe. If you have questions about delivery times or costs to your country, just ask us.
Yes, you will receive a shipping confirmation with a tracking number by email once your package is on its way.
🖨️ Products & Material
We mainly print with PLA and PETG. PLA is a plant-based plastic – robust, food-safe, and more environmentally friendly than conventional plastics. PETG is even more durable and heat-resistant.
PLA products are dishwasher safe up to 50 °C. Higher temperatures can deform the material. It's best to wash by hand or use a gentle cycle.
Slight layer lines are typical for 3D printing and are part of the product's character. We print with high resolution so that the surface is clean and even. This is not a defect – it's craftsmanship.
We have over 20 colors in stock – from black, white, and gray to vibrant tones and even glow-in-the-dark. The available colors are shown directly with the product.
🎨 Customization & Special Orders
Yes! Many of our products can be ordered with names, texts, or individual colors. Check the product description or just ask us.
Absolutely! That's exactly what our custom orders are for. Send us your idea – we'll advise you and provide a fair quote.
Yes! Prototypes, small series, spare parts, trade fair equipment – all possible. No minimum order quantity, fast response time, invoice with VAT. More information on our custom orders page.
Certainly! Send us your file by email. We'll check its printability and provide you with a quote.
🔄 Returns & Complaints
That shouldn't happen – but if it does: Send us a photo by email and we'll find a solution immediately. Either a replacement or a refund – uncomplicated and fair.
Since every product is freshly and often individually printed for you, an exchange of personalized items is unfortunately not possible. For standard products, however, we always find a solution – just talk to us.
Colors may vary slightly depending on the screen. We do our best to display colors as realistically as possible. If you are unsure, please contact us in advance – we are happy to advise you.
👨👦 About FyDa Printwerk
We are Daniel & Fynn – father and son. Daniel takes care of precision and production, Fynn (11) selects designs, tinkers with prototypes, and tests everything. Learn more about us on the About Us page.
Everything is printed in our own workshop in Germany. Handmade, no mass-produced goods, no dropshipping.
By email at info@fyda-printwerk.com, via Etsy or on Instagram. We usually respond within 24 hours.
Question not covered? 🤔
No problem – just ask us. We respond quickly and honestly.
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