FAQ

FAQ

Frequently Asked Questions

Everything you need to know – short and honest. If your question isn't listed, just ask us!


📦 Orders & Shipping

How long does shipping take?

Each product is printed fresh for you – no stock items. After completion, we ship within 1–3 business days. The printing time itself depends on the product (usually 1–2 days).

What are the shipping costs?

Shipping costs vary depending on size and destination. You'll see the exact costs at checkout before you pay – no surprises.

Do you also deliver outside of Germany?

Yes! We ship across Europe. If you have questions about delivery times or costs to your country, just ask us.

Can I track my order?

Yes, you will receive a shipping confirmation with a tracking number by email once your package is on its way.


🖨️ Products & Material

What material are the products made from?

We mainly print with PLA and PETG. PLA is a plant-based plastic – robust, food-safe, and more environmentally friendly than conventional plastics. PETG is even more durable and heat-resistant.

Are the products dishwasher safe?

PLA products are dishwasher safe up to 50 °C. Higher temperatures can deform the material. It's best to wash by hand or use a gentle cycle.

Are the print layers visible?

Slight layer lines are typical for 3D printing and are part of the product's character. We print with high resolution so that the surface is clean and even. This is not a defect – it's craftsmanship.

What colors are available?

We have over 20 colors in stock – from black, white, and gray to vibrant tones and even glow-in-the-dark. The available colors are shown directly with the product.


🎨 Customization & Special Orders

Can I have a product personalized?

Yes! Many of our products can be ordered with names, texts, or individual colors. Check the product description or just ask us.

Can I have a completely custom idea realized?

Absolutely! That's exactly what our custom orders are for. Send us your idea – we'll advise you and provide a fair quote.

Do you also offer small series production for businesses?

Yes! Prototypes, small series, spare parts, trade fair equipment – all possible. No minimum order quantity, fast response time, invoice with VAT. More information on our custom orders page.

Can I have my own 3D files (STL) printed?

Certainly! Send us your file by email. We'll check its printability and provide you with a quote.


🔄 Returns & Complaints

What if my product arrives damaged?

That shouldn't happen – but if it does: Send us a photo by email and we'll find a solution immediately. Either a replacement or a refund – uncomplicated and fair.

Can I return a product?

Since every product is freshly and often individually printed for you, an exchange of personalized items is unfortunately not possible. For standard products, however, we always find a solution – just talk to us.

Does the color look different than on screen?

Colors may vary slightly depending on the screen. We do our best to display colors as realistically as possible. If you are unsure, please contact us in advance – we are happy to advise you.


👨‍👦 About FyDa Printwerk

Who is behind FyDa Printwerk?

We are Daniel & Fynn – father and son. Daniel takes care of precision and production, Fynn (11) selects designs, tinkers with prototypes, and tests everything. Learn more about us on the About Us page.

Where are the products made?

Everything is printed in our own workshop in Germany. Handmade, no mass-produced goods, no dropshipping.

How can I reach you?

By email at info@fyda-printwerk.com, via Etsy or on Instagram. We usually respond within 24 hours.


Question not covered? 🤔

No problem – just ask us. We respond quickly and honestly.

Ask a question by email →